Refund policy

Returns and Refunds

Genesis International's return and refund terms are as follows. For full warranty terms covering product defects, please see our [Warranty page].

Within 30 days of the date of shipping, Genesis International will take back any unused equipment and refund the customer in full, minus a 15% restocking fee and any damage charges or testing charges.

If the unit is returned within 90 days, an in-house credit will be given, minus a 15% restocking fee.

Returns for credit will not be given after 90 days from the ship date.

For warranty claims on defective products, please refer to our [Warranty page] for full terms.